Kaseya Connect 2013 Agenda

7:00 AM - 5:00 PM

Registration Desk Open

7:00 AM - 8:00 AM

Breakfast

7:00 AM - 6:30 PM

Partner Pavilion Open

8:00 AM - 8:30 AM

CEO Welcome

8:30 AM - 9:30 AM

How the Product is Changing

9:30 AM - 9:45 AM

Break

9:45 AM - 10:45 AM

Becoming A Trusted Security Advisor - It’s Easier than you Think!

Discover how easily you can become a trusted cyber-security advisor! Develop closer and more trusted relationships with customers, reduce your support overhead, and encourage security related sales and renewals. We will provide you all the tools you need. Show you care about customer welfare by sharing security tips and news.

10:45 AM - 11:45 AM

Policy-Driven Approach to Your Business

Have you struggled to map your IT services with your network assets? Are you processing routines manually to ensure they happen? Do you know what assets are in compliance with your IT Services? Join us for this informative session as we answer these challenges through an automated policy driven approach to delivering your IT Services. Hear from one of your peers on how they have transformed their service delivery to nested polices and see how they pinpoint problem areas before they become an issue.

11:45 AM - 5:00 PM

Product Lab Open

11:45 AM - 1:00 PM

Lunch

1:00 PM - 1:50 PM

Best Practice Systems Management Content #1

You asked for it and we delivered! Join us for the technical session as we review the 100’s of pre defined views, maintenance routines, monitor sets and policies based on best practices from thousands of Kaseya IT professionals like you. We’ll show you how you can extend and customize the content so that it maps exactly with your service delivery model.

A Practical Perspective on Service Desk and Service Billing

A practical look at Service Desk, Time Tracking and Service Billing from a business perspective. See how to use Kaseya as an end to end solution for managed service delivery, tracking and billing. Drive efficiency through Service Desk automated remediation with integrated tracking and billing.

Using vPro to Improve Margins and Meet New Challenges

Intel vPro technology allows you to do more PC maintenance and management remotely. But since it’s already baked into your Kaseya tools, there is no incremental investment needed. This session will show you how to use Intel vPro technology to remotely manage machines that are turned off or have a disabled OS. We’ll focus on practical applications and the real-world results being seen by your peer MSPs. We’ll also discuss how newer trends, including touch screen systems and ultra-portable PCs, are presenting new opportunities for you to cut costs.

The 10 Most Important Numbers to Watch in Your IT Business

You don’t know what you don’t know. Many of us believe we are a growth style business but in reality we are a life style business. A growth style business is managed by the numbers. Unfortunately, many IT Solution Providers do not know their numbers or what they should be. This presentation focuses you on the 10 most important numbers for your business to be successful, profitable and growing.

2:00 PM - 2:50 PM

Kaseya Security Products and Integration

This technical session will explore the various security solutions available from Kaseya and how they map to your supported systems. We will also highlight the new Security Center 1.0 where you will see how one module can manage both anti-virus and anti-malware through a unified and easy-to-use interface.

Scaling Services for Profitability

Have you considered service delivery for scale and the functionality needed to execute it? Its important to consider the right things when planning for future growth and expansion in your business, and the key to that is how your business will scale, both from an operational standpoint and in detail in how you use Kaseya to scale your delivery. Find out some of the finer points to help you plan as well as what needs to be in place to support the services operationally.

Transitioning from a Reactive Break-Fix Marketplace to a Proactive Automated Model

Italy is no stranger to the reactive model of IT services. With a majority of companies with fewer than 50 personal computers and 5 servers, the approach to outsourced IT systems administration has been one of "get the IT guy over here to fix it". Demonstrating the value of automated IT services has been an arduous process in Italy, but one that we have solved by demonstrating the value of a comprehensive IT service. Join me for this session as I discuss this transformation and provide you with some insight and ideas on how you can leverage this for your own market.

Build Mind Share and Wallet Share with Quarterly Service Reviews

Options for outsourcing IT management and have grown dramatically over the past several years. Every day, there is someone new knocking on your client’s door trying to take them away from you. Strong account relationships built on mutual trust and two-way communications foster both high retention rates and referrals for new clients. While the daily service transactions that occur in a managed services relationship demonstrate your ability to execute well, they don’t communicate everything you are doing to ensure IT is meeting the needs of your client’s business. Much of the effort is behind the scenes. Your clients must understand the full value you provide. You need to be able to understand their IT concerns. Quarterly Service Reviews provide a forum to discuss both of these areas.

2:50 PM - 3:00 PM

Break

3:00 PM - 3:50 PM

Imaging - The Next Generation

Beam me up Scotty! Matthe and Ray walk through bare metal and in place re-imaging scenarios and the finer points of before and after imaging processes to get great results and simplify automation of building and deploying images in your enterprise and remotely.

Overview of Third Parties

Overview session of the types of third party solutions available and how third parties are integrating with Kaseya. This will be a WOW Session not to miss and include live demos.

Kaseya’s Contribution to Education: How Our Enterprise Is Using Kaseya To Reduce Costs & Improve Support Capacity

No matter your line of business, you want your staff focused on your business and not fixing IT headaches. This discussion will highlight how KIPP is able to leverage Kaseya to allow teachers and support staff to spend more time performing their jobs and less time worrying about technology. We will discuss how tools like Kaseya allow us to be more frugal which translates to more resources and technology in the classrooms and work environments. Kaseya products to be highlighted include Service Desk, Imaging and Backup.

How To Add $8,000 - $10,000 Per Month In NEW Managed Services Sales With Google AdWords

If you are spending money on Google AdWords – or have tried without any success – you’ll want to attend this session. Tim has developed the "secret sauce" for making Google AdWords produce. In 2012 alone, Tim generated $1.62 Million Dollars in brand new MRR all through Google AdWords Pay-Per-Click ads. During this session, Tim will outline the 7 things that you must do to be successful with Google AdWords. Tim used these same strategies to go from wasting $10,000 per month to $2,000 - $2,500 per month while getting triple the leads and results.

4:00 PM - 5:00 PM

Customer Perspective of Leveraging the Power of 6.3

Customers will discuss their experiences with 6.3 and present the ways the new framework upgrade is improving their service delivery.

7:00 PM - 10:00 PM

Kaseya Pool Party

7:30 AM - 5:00 PM

Registration Desk Open

7:30 AM - 8:30 AM

Breakfast

7:30 AM - 6:15 PM

Partner Pavilion Open

8:30 AM - 9:30 AM

The Power to Win!

Whether achieving greatness as an athlete or in the business arena - the same qualities that drive success apply: discipline, focus, determination, preparation, the right attitude and setting fear of the unknown aside. Sugar Ray Leonard makes a powerful case for his principles of success with a sense of humor and a smile that lights up the room. An enormously charismatic figure, Leonard walks the stage telling stories that paint strong pictures for his audience - stories of what it took to reach his dream of Olympic gold, of what it took to get to the top in his professional career - and stay there, and stories of his journey to make the challenging transition from life as an athlete to that of an entrepreneur. Making your dreams come true, staying at the top and dealing with change - all themes that people in every audience will relate to. Sugar Ray Leonard is a masterful speaker whose audiences come away with a renewed enthusiasm and commitment to being the best.

9:30 AM - 10:30 AM

Kaseya Keynote

10:30 AM - 10:45 AM

Break

10:45 AM - 11:45 AM

Leveraging the Power of KNM 5.0

If you haven’t taken a look at the latest monitoring capabilities from Kaseya, now is your chance! How do you figure out things like:

• Who is taking up bandwidth on my network?
• How is my server performing?
• Are my printers working?

Join us for this session as we highlight the power and benefits of KNM 5.0 and how it can become a critical piece of your systems management strategy. Finally, be one of the first to see a completely integrated version of KNM from Kaseya’s single pane of glass solution.

11:45 AM - 5:00 PM

Product Lab Open

11:45 AM - 1:00 PM

Lunch

1:00 PM - 1:50 PM

Software Deployment and 3rd Party Patching Made Easy

Need to deploy a set of applications for a specific role? Are you unaware of users installing 3rd party updates on their own?  How can you ensure zero day exploits from 3rd party software is closed across your entire network? Join us for this session as we review the various methods and best practices for configuring proper Software Deployment profiles and automated policies through this powerful solution.

The Channel Eclipse

Many industry analysts are predicting that between 20 – 40% of MSPs and VARS will go out of business in the next 5 years. Why? It’s because of “The Channel Eclipse”. We will explore the “Channel Eclipse” and why it’s happening. We will also point out all the competitive threats. But, most importantly we will teach MSP’s and VAR’s how to grow their business and avoid being eclipsed.

Tried and True: Making Your Kaseya Investment Pay Off

Kaseya is a great product, if you take the time to make it such. At Tabush we completely transformed the way we do business in 3 years by properly leveraging the Kaseya solution. Join me in this session as I share with you some insight in how we made it great for us. More importantly, how it has significantly improved our profitability, efficiency, image, morale, and ultimately helped us win new business.

How to Get IT Clients to Find You, Like You and Hire You

This presentation will show attendees how to craft marketing messages that prospects will respond to. You will learn specific steps to configure your website to hook new prospects, then leverage email and other tactics to nurture leads that turn into clients.

2:00 PM - 2:50 PM

Custom Reports Made Your Way

Want to see your top 10 ticket requests? How about the top 5 installed software applications? Did you want to group your open tickets report by Status or was it User? Make these choices and many others with the new Custom Reporting tools in Kaseya 6.3. Join us for this session as we highlight the formatting options and data sets available for you to create reports that map to your IT Services.

Noise Reduction: Moving from Chaos to Managed Services

A journey through the process of understanding how to build a service based model and identify the core principles that enable an automated approach to delivering IT Services. Randall takes a look at how key Kaseya modules have enabled them to achieve standardization and stability amongst their client base while suffering few budget-busting emergencies. Find out how this allowed a 'no site visit' model that has dramatically lowered delivery costs enabling him to provide a highly competitive service in near-real time for their target market.

Automatic Remediation & Superfluous Ticket Elimination

This session will show a “case study” of how CWPS uses built-in Kaseya functionality to eliminate over a hundred and fifty superfluous tickets per day, while enlisting utilities to produce “actionable intelligence” for those tickets that need human intervention. The “building blocks” present in Kaseya will be detailed, and content takeaways will be provided for attendees’ forays into the world of “automatic remediation.” Special emphasis will be placed on auditing exceptions when executing automatic remediation, as well as “WWYAFLSDEDWTT?”— the meaning of which will be revealed during the session.

The Road to Recurring Revenue

A highly interactive session where the audience will reflect on how well their own business is doing in terms of the 8 critical success factors in building a recurring revenue business that will give the owners control of key choices – acquisition or exit. Examining business factors from strategy, through sales and marketing to help desk, the session will give the audience a chance to get involved and to learn from others around them. Everyone will leave the session with action items that will make a difference to their own business.

2:50 PM - 3:00 PM

Break

3:00 PM - 3:50 PM

Templates and Policy: The Next Steps

A practical session on reusing your templates to benefit from the power of Policy Management, we'll compare the previous templates concept to latest Policy Management capabilities and highlight key considerations for migrating these settings. We'll also cover some hints and tips on getting the most from the new version of Policy Management and the new View features to improve your Automation.

Security Today – Comprehensive Implementation of Kaseya to Defend Against Threats

System and data hacking has become a multi-billion dollar organized business across the globe. In this session recent high-profile attacks will be discussed and Senior Product Specialist, Jason Dettbarn will also project the direction of security vulnerabilities. Kaseya best-practices will be highlighted allowing you to guard against these attacks.

Automate Your Way to Increased Profits

Why are some MSP's enjoying profit margins 2-3 times what the average MSP realizes? During this session you will learn how leveraging automation drives operational efficiencies which today’s IT providers need to achieve to insure that they maximize their profits. You will look at operational efficiencies from a new perspective during this session! Learn how process and automation can dramatically impact your results.

Pricing For Profits

Nothing's trickier than coming up with the right pricing for IT services. Price yourself too high, and your prospects and customers will balk...price your services too low, and you'll leave money on the table - or worse, lose money. If you're looking for actionable advice to increase profits on the services you already sell, then don't miss your chance to attend this session. During this information-packed session, Autotask SVP Community & Business Development, Len DiCostanzo will share his best tips based on his own success as a profitable MSP, and his work with hundreds of service providers around the world.

4:00 PM - 5:00 PM

Don't Backup, Recover

You don't need to backup, you need to recover. Building the right Disaster Recovery and Business Continuity strategy for your business means having clear picture of your RTO and RPO. This session will provide insight to the decision making process for successful Recovery Strategies and key business considerations to ensure your risk profile is balanced.

5:00 PM - 6:00 PM

Partner Pavilion Reception

7:00 PM - 10:00 PM

Kaseya Jam

7:30 AM - 12:00 PM

Registration Desk Open

7:30 AM - 8:30 AM

Breakfast

7:30 AM - 12:00 PM

Partner Pavilion Open

8:30 AM - 9:30 AM

Security Trends

In today’s IT organizations, security is ever more important as casual malware writers have given way to more organized cybercriminals. Hactivists are targeting specific companies due to their political positions. Even foreign governments are now attacking businesses. Come listen to security industry experts describe current topics in the security world. Hear some of the common practices and techniques employed by these cyber-attackers. You will learn some of the tricks going on in the security world and how to prevent them in your environment.

9:40 AM - 10:30 AM

Kaseya In The Cloud: Server Optimization and Infrastructure Considerations

Running a 500 to a 500,000 endpoint deployment? Looking to gain the best performance out of Kaseya? Have you considered our Cloud Offering? Kaseya’s Cloud software and infrastructure architects discuss the benefits of leveraging Kaseya’s cloud and dedicated offerings, successful on-premise architecture considerations, secrets to how we eat our own dogfood, and solutions to common challenges in high volume environments.

Kaseya IT Services – Virtual Engineers! Come See them in Action!

In this session you will see "Live" how Kaseya’s IT Services (KITS) Virtual Engineer services can transform your business. Examples of problem analysis, troubleshooting, and internal communicate with you or your staff to track problems through resolution will be shared. You will learn how KITS becomes an extension of your team taking on the proactive role needed in your MSP, and there to assist with issues as they surface. See how simple Kaseya can make the client on-boarding process when using their automated enrollment process scripts. IT-Guru will even demonstrate their own use of KITS showing how Kaseya has solved countless difficult problems, all before waking up the next day!

Unlocking the Value in Your Kaseya System

Many Kaseya customers can fail to understand the value of their Kaseya system, not realizing the benefits it can bring. In this session Circle IT will discuss how they are generating profit from their Kaseya system and the in house Kaseya expertise that they have built up. We will explore their inventive use of BUDR and KES which generates $400k in recurring annual revenue, along with the delivery of Kaseya into the educational sector with over 10,000 nodes deployed and services sold to other MSP’s.

A Step-by-Step Sales Process Guaranteed to Supercharge Revenue Growth!

Join Erick Simpson for this revenue-building session as he teaches you an in-depth step-by-step sales and closing process that; when followed, is proven to dramatically improve your top-line revenues. Following this step-by-step process, you will close more high-value business faster with less effort by communicating as a true consultative sales professional.

9:30 AM - 11:30 AM

Product Lab Open

10:30 AM - 10:40 AM

Break

10:40 AM - 11:30 AM

Best Practice Systems Management Content #2

You asked for it and we delivered! Join us for the technical session as we review the 100’s of pre defined views, maintenance routines, monitor sets and policies based on best practices from thousands of Kaseya IT professionals like you. We’ll show you how you can extend and customize the content so that it maps exactly with your service delivery model.

Industry Experts Panel Discussion

The Kaseya Industry Experts Program is an eco-system of Industry Experts that has been created for the benefit of Kaseya Partners. This session is an open panel discussion on some of the topics that help enable your business in areas such as marketing, sales, service delivery and much more.

Restore Scenarios: Pick a Disaster...Any Disaster

It's not how you back up, but how you can Restore that decides your fate with Disaster Recovery. In this session we walk through some of the most disaster scenarios you need to consider and explore the key recovery elements that help decide the right approach to backup. Find out if you have made the right decisions and are really prepared for the disaster that might effect your business at any time.

Understanding & Configuring Kaseya Service Desk

A technical look at how Kaseya Service Desk works, and how to integrate it best in your business.We will take a look at the service desk model and you will learn how to use the stages, statuses and procedures to make Kaseya Service Desk the best fit your business processes and workflow.

11:30 AM - 12:00 PM

Conference Closing and Dismissal