Kaseya Connect 2014


Kaseya Connect presenters include top experts in IT systems management worldwide.

Alex Brandt

VP, Sales, Kaseya

Brian Dagan

Senior Systems Support Engineer, CWPS (Connected WorkPlace Solutions)

Brian Dagan works extensively with Kaseya’s tools to automate and streamline processes for discovery, onboarding, automatic remediation & support of north of 7,300 endpoints. Additionally, he’s responsible for evaluating & implementing new technologies to better equip & assist CWPS Engineers with day-to-day support, projects, reports, and rollout of new technology initiatives.

Ken Davis

Founder and CEO, CodeBlue

Ken Davis is the Founder and CEO of CodeBlue, an MSP which has grown to 125 staff and over $25m in revenues. Prior to setting up CodeBlue his 20 year career in the IT industry has included such roles as Country Manager for Toshiba and establishing Sybase in the New Zealand market.

Seth Dingwell

Lead Software Engineer, 365 Command

Seth is the Lead Software Engineer for 365 Command. Recently acquired by Kaseya, 365 Command is the premiere Office 365 Management tool in the industry. Seth has been leading the development of 365 Command since its inception 3 years ago and has helped grow the cloud hosted application to its industry leading position with 3000 tenants and 1.5 million managed mailboxes.

With 15 years of software development experience, Seth has spent 10 of those years building software for IT administrators. Prior to his work on 365 Command, he was the Lead Software Engineer with M3 Technology Group building Active Directory and Exchange management tools. He was also a contributor on the development of the Sql Server management tool sqlSentry. Seth holds a Master of Computer Science from the North Caroline State College of Engineering.

Michael Duncan

VP, Americas Support and SaaS Operations, Kaseya

Michael joined Kaseya in October of 2013 after spending 22 years at CA Technologies (formerly Computer Associates) in which he held a series of management roles in the support and development organization.

Michael was instrumental in establishing CA Technologies’ first global technical support call center in Chennai, India for the company’s channel software products where he led the initial design and build-out of the overall infrastructure and operations. He also led the creation of CA Technologies’ corporate development policies and procedures for the governance and protection of source code, and implemented flexible and consistent processes across more than 150 development teams based in several locations around the world. Michael joined CA in 1991 as a customer support specialist, and in the course of his career, has held a variety of management positions with the company, including senior director of engineering operations, and vice president of customer support operations.

Michael has a Bachelors degree in Computer Engineering from the New York Institute of Technology, NY, and a Master’s degree in General Management from Dowling College, NY, and has his certification in Lean Six Sigma (Green Belt).

Peter Durnil

Support Center Manager, EO Johnson Business Technologies


IT Director, Anchor Point

Jim is the IT Director for Anchor Point, an MSP in Santa Barbara, CA. His team has been using Kaseya since 2007 and has doubled in the last three years (while maintaining high profitability) by leveraging the power of different Kaseya modules such as Policy Management and extensive agent procedures. At Anchor Point, Kaseya is more than just a remote control. Last year, Jim began coaching other MSPs to optimize and leverage tools to drive business value (managedtools.com). Check out Anchor Point at ap-its.com to get in touch with Jim.

Andres Elias

Support Specialist, Kaseya

Kirk Feathers

Senior Technology Analyst, Kaseya

As Senior Technology Analyst for Kaseya, Kirk is responsible for helping organizations identify their current IT operational strategies and business challenges and then aligning Kaseya solutions that best address those needs. In this role, he serves as an IT subject-matter expert and best-practice consultant and participates in pre-sale solution design and solution demonstrations.

Kirk offers a unique perspective to Kaseya having been a customer prior to joining the team. Kirk was formerly the Chief Technology Officer for a large Managed Service Provider located in upstate New York. By acquiring and implementing advanced technologies like Kaseya, Feathers led that MSP from a time-based break fix organization to an efficiency-based Managed Services Operation.

Prior, Kirk served as Chief Technology Officer for both a publically-traded international software development firm as well as a privately held software company. Responsibilities at these organizations included regulatory compliances for Sarbanes Oxley, all aspects of internal IT operations, strategic planning, product direction and Intellectual property development.

Mark Fischer

Principal Architect, Kaseya

Jonathon Foulkes

VP, Mobile Strategy, Kaseya

Jonathan leads product direction and sets focus for Kaseya’s BYOD and mobile-focused technology solutions. He also serves as Kaseya’s subject-matter expert and best practice consultant on all things mobile.

Prior to joining Kaseya, Jonathan was the co-founder and CEO of Rover Apps – a company which Kaseya acquired in July 2013. Rover Apps developed cutting-edge mobile solutions to address the needs of enterprises and independent software vendors for faster, more secure mobile information integration with existing solutions at companies of all sizes.

Jonathan has extensive experience in leading teams to deliver breakthrough software solutions. His track record of more than 20 years includes technical leadership and executive roles at companies including Reed Business Information, a global provider of business information, data services, and marketing solutions in multiple formats, and DoubleClick, a pioneer in Internet ad-serving that is now a subsidiary of Google.

Kevin Franck

VP, Product Management, Kaseya

Kevin Franck has over 30 years of experience in the software development and IT industries. As a VP, Product Management at Kaseya, Kevin is responsible for product definition and product management for key areas of Kaseya’s IT management and automation software suite.

During his career, Kevin has held senior management positions overseeing the development of commercially successful software packages for startup firms as well as large global enterprises. Kevin has also held senior IT management roles at various technology firms where he was responsible for creating and managing world-class IT infrastructures. In 2002, Kevin co-founded Acertion, a startup venture that was one of the first companies to use Kaseya in a Managed Service Provider (MSP) setting. Prior positions include VP of Software Development at Platinum Software and Chief Information Officer at Alerio.

Stephanie Frias

Partner Manager, Dropbox

Chad Gniffke

Product Manager, Kaseya

With nearly 15 years of IT industry experience, Chad oversees the current and future direction of Kaseya's new remote control application, the dashboard and reporting system, as well as the SaaS infrastructure.

During his 8 years as a managed services provider, Chad played a key role in designing and productizing the managed services practice, based on Kaseya's automation platform, and took the business from seven employees to 70 during his tenure.

Chad holds a BA in Business with an emphasis in Information Systems from California State University Fullerton.

Bryan Greene, CISSP

President and Founder, Adaptive Technology Group

Bryan Greene is the President and founder of Adaptive Technology Group. With a focus on customer service and IT Automation, Bryan has focused on delivering enterprise style solutions to the SMB market. Through close integration with Kaseya and its business partners, Bryan and his team have been able to leverage the true power of the Kaseya Framework to achieve solid and distinct service delivery solutions to their clients in the greater northwest.

Chris Gunn

Architect, Kaseya

Yogesh Gupta

President and CEO, Kaseya

A software industry veteran, Yogesh Gupta is the CEO of Kaseya, the world leading IT Management software provider for MSPs and mid-market enterprises. Yogesh has over two decades of experience in product development, marketing, strategy, planning and business development.

Previously Yogesh was the CEO of FatWire Software, which was sold to Oracle after 4 years of significant revenue growth. Prior to FatWire, he held increasingly responsible senior management roles at CA (NYSE: CA) where he was Chief Technology Officer for over five years and, in 2004, was selected by InfoWorld as one of the 25 most influential CTO’s worldwide. As CTO he delivered double-digit annual revenue growth of a multi-billion dollar portfolio. He also led the acquisition of three public and fifteen private companies over a two-and-a-half year period.

A recognized expert in emerging technologies and industry trends, he is a published author and much sought-after Speaker who regularly presents to audiences ranging from CIOs to CTOs, to industry analysts, financial investors and the media.

Mr. Gupta holds a patent in the field of neural networks, has a Bachelors degree in Electronics Engineering from the Indian Institute of Technology, Madras, and a Masters degree in Computer Science from the University of Wisconsin.

Paul Haaker

Co-Founder, MSP Assist

Tom Hayes

VP, Product Marketing, Kaseya

Tom Hayes is responsible for the development of strategy and go-to-market initiatives for Kaseya's IT Management solutions worldwide. Tom has accumulated over 20 years of experience working at the heart of the IT industry. He has substantial industry expertise in IT management technologies and solutions, including networks, systems and applications. Prior to joining Kaseya, Tom held several senior marketing positions at EMC, CA Technologies, Concord Communications, 3Com, Motorola and several start-up companies, where he was responsible for new product definition, product marketing, sales, and channel management.

Rob Hendrix

Cloud Operations Manager, Kaseya

Ted Hulsy

Vice President of Marketing, eFolder, Inc.

Ted Hulsy is Vice President of Marketing for eFolder, Inc. Hulsy has also served in IT marketing roles for over 17 years at companies such as Dell SonicWALL, Netopia, and Sprint. Hulsy is an expert on the cloud backup, disaster recovery, and file sync markets and loves to help MSPs grow through superior sales and marketing. Hulsy is also actively involved in the IT channel community through his role as a facilitator for the HTG Vendor Peer Group. You can find him online at www.about.me/tedhulsy

James Ilderton

Principal Engineer, UTG

James Ilderton is Principal Engineer for UTG with over twelve years of MSP industry experience providing world-class support to UTG and its customers. This includes the rollout and ongoing management of Kaseya Virtual System Administrator since 2007. James has led projects to consolidate various monitoring platforms including the most recent to Traverse, which was acquired by Kaseya mid-project. James also provides support escalations, project lead and pre-sales support for UTG’s managed service clients.

Francis Johnson

Senior Engineer, 501CTECH

Prakash Khot

Chief Technology Officer, Kaseya

Prakash brings 20 years of technology industry experience and success to Kaseya, including building enterprise software and delivering market-leading cloud collaboration solutions.

In 2006, Prakash co-founded dimdim Inc., a web-based platform that let users host or attend live online meetings, demos and webinars, and served as its Chief Technology Officer and Executive Vice President of Product Development. He was responsible for overseeing the dimdim technology roadmap and leading the engineering team. Dimdim was acquired by Salesforce in 2011 where he became their SVP of Engineering for the Collaboration Cloud platform.

Previously, Mr. Khot led the CA RFID Group in the Office of Chief Technology Officer. He joined CA in 2001 upon its acquisition of Boston-based AIM, Inc. which he co-founded and served as Chief Technology Officer. AIM built the industry's first monitoring and management product for J2EE eCommerce and app servers.

Ben Lavalley

Product Manager, Kaseya

With nearly seven years of experience at Kaseya, Ben Lavalley has amassed a wealth of technical product knowledge and currently leads the Technology Alliance Program in addition to his role as Product Manager for several functional areas of Kaseya’s products. As Sr. Enterprise Support Engineer, Ben played a key role in shaping the enterprise support processes of his prior employer Sunbelt Software (now known as ThreatTrack Security). He later moved to becoming a Sales Consultant there before he joined the Kaseya fold in 2007.

Don LeClair

EVP, Product Management, Kaseya

As EVP of Product Management, Don is responsible for leading product strategy and direction for the Kaseya family of products. Don has extensive experience in product management, engineering, marketing, and architecture programs for both SaaS and on-premise enterprise solutions, with over 30 years of experience in the enterprise software industry.

Prior to Kaseya, Don was SVP of Engineering / Distinguished Engineer and SVP Technology Strategy at CA Technologies, where he was responsible for product direction and development for a wide breadth of CA’s products. He has extensive experience in infrastructure, service assurance, process automation, Web services, database, application development, and business applications.

Don holds a patent on a Unified Service Model, and has earned a bachelor's and a master's degree in business administration with a concentration in technology from Boston University.

Saurav Mohapatra

Principal Architect, Kaseya

Tobias Peciva

Architect, Kaseya

As an architect with Kaseya, Tobias leads the development effort on the new Kaseya Remote Control application, and on the technologies that underpin it.

Tobias has over 15 years of software industry experience in a variety of roles. Most recently he comes to Kaseya via Pharos Systems, where he served as the product lead for the Uniprint, Off-the-Glass and SignUp products. He also holds an MSc in Engineering Physics and Complex Adaptive Systems from Chalmers University of Technology.

Scott Powell

Principal Architect, Kaseya

Rajib Rashid

Senior Director, Product Management, Kaseya

Rajib is responsible for the IT Operations Management area of Kaseya's solution suite. His deep understanding of operational requirements comes from running state-of-the-art data centers, tier 1 IP backbone and large ISPs is crucial for designing the next generation monitoring solution. Before Kaseya, he led the engineering and product teams at Zyrion and positioned Traverse as an industry leading fault and performance monitoring solution with key focus on Business Service Management.

Pratik Roychoudhury

CEO, Shield Watch

Pratik is the CEO of Shield Watch and has overall responsibility for the company’s growth, strategy, profitability and client satisfaction. SHIELD WATCH is a 17 year old IT Managed Services Provider serving the Information Technology and web marketing needs of small and medium businesses in the greater Tampa Bay area. While SHIELD WATCH has earned several accolades recognizing its outstanding Customer Service in the past few years, the company is most proud of its 91% client retention rate over the last seventeen years and a 95% Customer Satisfaction Rating over the seventeen years.

Pratik has over 15 years of experience in engineering, project management, marketing, strategy, planning and business development. In his career, Pratik has had various executive roles in Fortune 500 companies like ALCOA and Bayer Healthcare. Pratik has had a very diverse career in Engineering, Manufacturing and Mergers & Acquisitions in the medical devices industry working for companies like MEDRAD and Bayer Healthcare. Pratik has also had a great deal of entrepreneurial experiences starting a recruiting software company by the name of Mylatch, back in 2008. Mylatch was a social media recruiting tool that combined the powers of social media recruiting along with video interviewing all in one easy to use SaaS platform. Mylatch was acquired by a staffing company and Pratik ran the staffing company as its President for 4 years growing the company several fold. After that Pratik went on to acquire Shield Watch in May of 2013 and has since grown the company by 15% and has added several new services.

Pratik holds a B.S. in Industrial Engineering from Nagpur University, India, an M.S. in Industrial and Systems Engineering from The West Virginia University, Morgantown, WV and an MBA from The Wharton School, University of Pennsylvania.

Eric Townsend

Director of MSP and SMB Marketing, Intel Corporation

Eric is the Director of MSP and SMB Marketing for Intel Corporation. Leveraging 18 years of experience working with customers from Fortune 50 enterprises to small businesses and startups, Eric works with managed service providers across North America on a broad array of activities from technology deployments to business planning.

Mike Verner

Chief Operating Officer, UTG

Mike Verner is Chief Operating Officer for UTG with over fifteen years of MSP industry experience including various executive roles for All Covered. Mike is currently responsible for all service design and delivery for UTG including Systems & Tools direction. While at All Covered, Mike was responsible for remote support providing 24/7 network monitoring, management of client’s infrastructure, help desk, services design and tool selection as well as roles in multi-region oversight, functional leadership and acquisition integration.

Mike has demonstrated success in services design oversight, multi-location team leadership, large team execution improvement, large Kaseya deployments, MSP Tool Migration as well as client and employee satisfaction.

Russ Wall

RMM Manager, JMARK Business Solutions

Mike Walsh

Founder and CEO, Tomorrow

Mike Walsh advises some of the world's leading brands and corporations on what's coming next in their industry. Author of the best seller FUTURETAINMENT, he is a leading authority on the intersection of emerging technologies, consumer behavior and fast growth markets. Constantly traveling the world for the best ideas, he distils the most relevant insights into tailored keynotes that allow any audience to future, Walsh focuses on the next five years—scanning the near horizon for disruptive technologies and consumer innovations on the verge of hitting critical mass—then translating these into usable business strategies. Publisher of the Disruptive Future blog read by thousands of professionals in the media and entertainment space, Walsh's unique insights and operating experience in emerging markets regarding breakthrough innovation and business transformation, makes him an expert on the growing influence of consumers in BRIC countries. Walsh’s new book, The Divergence (published 2012), charts the rise of online consumers in these emerging markets and shows that tomorrow's Web will be radically different to conventional Western models requiring entirely new engagement strategies. His views have appeared in a wide range of international publications including BusinessWeek, Forbes and Wallpaper magazine.